Privacy Notice

Definitions

“Abbexa”, "We", “Us”, “Our” - Abbexa Ltd and its affiliates and subsidiaries. Find more details here (link to contact us page).

"Personal Data" - Information that relates to an identified or identifiable individual.

"Product" or "Products" - The products, services or software offered to the Buyer by the Seller.

“Website” – www.abbexa.com

Scope

Abbexa takes the protection of your personal data very seriously. This Privacy Notice explains how we collect, store, use, share, transfer, delete, and process Personal Data about you and how you can exercise your privacy rights.

The Data Controller for your Personal Data is Abbexa Ltd, which has an Information Commissioner’s Office (ICO) registration number ZB663283.

This Privacy Notice applies to Personal Data collected or acquired via any means, including phone, email, text, video, forms, or otherwise, typically but not limited to situations where you interact with us as an employee of a company in connection to an order, including but not limited to when you:

  • Use our website
  • Order our Products
  • Register an account with us
  • Subscribe to our newsletter
  • Communicate with us by phone, email or other means
  • Complete a review, questionnaire, feedback or form for any reason
  • Register, attend, watch or participate in events, videos, webinars, courses, or other activities organized or attended by us
  • Visit our offices

What Personal Data we collect

Below are some examples of Personal Data we process when you:

  • Visit our website or interact with us digitally. This information may include:
    • IP address
    • Device make and model
    • Browser information
    • Geolocation information
    • Customer journey information (including referring page, journey, any error reports, activities and exit pages)

    We may also use cookies to remember your preferences and enhance your experience on our website. Read more in our Cookie Notice.

  • Register or sign up for an account, promotional communications, events, or other activities with us. This information may include:
    • Your name
    • Job Title
    • Company Name
    • Email address
    • Address
    • Telephone number
    • Areas of interest
  • Communicate or interact with us by email, phone, in person or any other means or participate in events, videos, webinars or other activities. In addition to the above, this information may include:
    • Text data (for example, from emails or transcribed from audio)
    • Files you send, including screenshots (in any format and for any reason)
    • Audio
    • Video
  • Order our Products, which require invoicing and payment processing. In addition to the above, this information may include:
    • Billing information
    • Card name and number
    • Visit our offices. In addition to the above, this information may include:
    • Time and date of the visit
    • CCTV recording

Abbexa does not knowingly collect Personal Data relating to children, information about criminal offences and convictions and special categories of information such as details about race or ethnicity, religious beliefs, sexual orientation, genetic or biometric data.

Abbexa’s Products are intended for use by laboratory professionals. As such, Abbexa does not market nor sell its Products to children. Abbexa’s only interaction with children is through its educational outreach program, which is organized by local schools and as such is outside of the scope of this Privacy Notice. Abbexa will not collect Personal Data relating to children under the age of 16 unless the child’s visit is unsolicited or incidental.

Data we collect from Third Parties

We may collect Personal Data from Third Parties as follows:

  • By passively receiving Personal Data sent to us by Third Parties who may be instructed by you, which may include Personal Data. Some examples include the following activities:
    • Searching for a job
    • Searching for a Product
  • By actively gathering information from trusted Third Parties, such as events organizers (including conferences, networking, tradeshows, etc.), data brokers or medical agencies. We may also collect information from publicly available sources, including institution websites, PubMed and others.

The information collected will typically include your name, job title, education level, company name, email address, phone, area of research or interest, and may include other similar information.

We compile this data together with other data we hold about you to improve the accuracy and augment our records as well as assisting you and identifying new customers and create marketing content that better aligns to your interests.

How we use the information we collect

Abbexa will process the information as necessary for the performance of efficient and effective business, and to continue to improve our customer service, Products and offerings. We will use the information as follows:

  • To fulfil our contract with you, for example, for payment or delivery of Products that have been ordered
  • To send you order notifications about the status of your order or any changes to your Products, delivery or service
  • To comply with legal obligations, such as checking for sanctioned persons
  • To communicate with you, including responding and assisting with enquiries and requests
  • To provide you with a better user experience, for example, by recording your preferences
  • To organise and conduct events
  • To market and promote our Products, including providing information regarding Products we believe may be of interest
  • To assess and improve our Products and customer service
  • To analyse and identify market trends, to keep our Products relevant
  • To notify you of upcoming events you may be interested in

Promotional communications could be in the form of an email, post, or SMS campaigns. We aim to tailor our communication campaigns; therefore, you should only receive information relating to your interests, geographical location or promotions that may interest you.

This excludes those who have opted out or unsubscribed from our mailing list. You can find a button to ‘unsubscribe’ at the bottom of every marketing email or you can contact us via email, post, or phone to request to be unsubscribed.

This will not stop all communication from us. Transactional communications, such as information regarding orders, shipments and any customer support queries will still be sent to you as required.

Legal Basis for the Use of Information

Personal Data processed by Abbexa will fall under one of the following legal bases:

  • Contract: We rely on this basis for the performance of a contract or agreement with you.
  • Legal Obligation: Compliance with legal obligations may require us to process your data, including storing your data for a fixed period of time.
  • Legitimate Interests: Where the processing for our legitimate interests does not override your interests or fundamental rights and freedoms.
  • Consent: Where we have obtained your consent to use your Personal Data for a particular purpose.

Who has access to your Personal Data

We do not sell information; this is not our business model nor is it in our interest. We do however need to share certain Personal Data to successfully carry out business. Those third parties are as follows:

  • Affiliates: We share your Personal Data with our global companies, details of which can be found here.
  • Service Providers: We must share your Personal Data with service providers such as credit card processors, couriers or logistics companies, server providers, professional consultants, in order to be able to fulfil our business purpose.
  • Business Partners: We may work together with distributors or other companies such as event providers, social media, and marketing platforms to assist us in bringing our products and services to you.
  • Governmental Bodies and Similar Entities: We may be required by law to share your details to comply with regulatory requirements or court orders, where it is necessary to protect our legal rights as well as those of others.
  • A Buyer: We may need to transfer your data to an acquiring party, including its agents and advisers, in the event of a fundamental corporate change, such as liquidation, consolidation or restructure.
  • Other Third Parties: We may share your Personal Data with other third parties where you have consented for us to do so. We also use plug-ins and links, such as for social media; interacting with those plug-ins may result in these third parties collecting information about you.

Employees or volunteers at Abbexa and the entities in the list above will have access to the Personal Data to the necessary extent to be able to fulfill the purpose. 

We may share anonymised data with any of the parties described above, for any reason, but particularly in connection to scientific research. Anonymised data cannot be traced back to you and as such does not constitute Personal Data.

We take every care to use reputable third parties, but we have no control over them (with the exception of affiliates) and they are separately responsible for the safety of your Personal Data, which they will process in accordance with their own Privacy Notices.

International Transfers of Data

We may need to, pursuant to the legal bases described above, transfer your information internationally when we share this with third parties as described above. Commonly, this would include the UK and your country of residence. Where we need to transfer your data internationally, appropriate safeguards will apply, in the following order:

  • Transferred only within those countries recognized by the European Commission to provide an adequate level of data protection (see list here).
  • Where this is not possible, ensure to the fullest possible extent that the third party is reputable, able, and willing to keep the information they receive in accordance with European Union data protection law.

How we keep your information safe

We use appropriate physical, technical, and organisational measures to protect the personal information we collect and handle about you, including encryption of sensitive information. We have policies and procedures in place to ensure a high level of security for the processing of personal data. We regularly review and improve these procedures to ensure continued security.

In the event of a security breach leading to accidental or unauthorised loss, disclosure or access to personal information, action will be taken to notify you and other relevant parties where there is a legal requirement to do so.

Data Retention

We will not hold personal information for longer than is permitted for the purposes and legal bases as described above. After all purposes are served, data will be deleted or anonymised where possible. Where it is not possible to fully delete or anonymise data, it will be kept securely stored and isolated from any further use.

Your rights in relation to your Personal Data

Pursuant to the EU General Data Protection Regulation (EU GDPR) and the UK GDPR you have rights based on applicable laws in relation to your Personal Data. These include:

  • Right to be informed about how we process your Personal Data. Please read this Privacy Notice.
  • Right of access to your Personal Data as required by you.
  • Right to rectification and updating inaccurate or incomplete data we may hold about you.
  • Right to erasure of your Personal Data.
  • Right to restrict processing of your personal data.
  • Right to data portability, which you may request where technically feasible.
  • Right to object to the processing of your data, for example, when opting out of marketing email communications.
  • Rights related to automated decision-making including profiling which produces legal effects on you.

You can access and make changes to the data we hold about you by logging into your account.

Requests to exercise any of your rights as detailed above can be sent to us via email to [email protected] or via one of our Customer Support team members. We will not treat you any differently for exercising your rights and we will always welcome your feedback should you wish to share this with us.

You also have the right to complain to an independent supervisory authority, which in the UK is the ICO.

Changes to This Privacy Notice

We reserve the right to make changes to this Privacy Notice as required, to keep up to date with relevant legislation as well as our own practices. We recommend that you review this Notice periodically to learn of any changes.